Frequently Asked Questions

What diamond grade do you use?


All my diamonds are D, E and F colour with si1 clarity unless otherwise stated. You can learn more about the 4 c's of diamonds in my blog




How do you ship orders?


All orders are shipped using DHL. You will receive a tracking number by email where you can track your parcel at every stage of its short journey to you.




Can I return a piece of jewellery?


Yes, if your purchase is a stock item, you can get a full refund within 30 days of purchasing. Returns or exchange items must be unworn and in its original packaging. For hygiene reasons there are no refunds or exchanges on earrings. Shipping costs are not refunded, and return postage is at the expense of the customer. I recommend returning items by registered post. Any items that are made to order or special requests can not be refunded or exchanged, this does not affect your statutory rights.




Do you remodel jewellery or design bespoke pieces?


I do not remodel or design bespoke pieces.




How should I care for my jewellery?


Regular cleaning of your jewellery is recommended to keep it looking its best. Simply soaking in warm soapy water for 15 mins (except for pearls) Use a soft toothbrush or cotton bud to rub and dry with a soft cloth. Try to avoid perfumes or body lotions coming into contact with your jewellery. Take your jewellery off when sleeping, going to the gym, gardening, showering, using body creams or perfumes etc. Jewellery should be stored in safe place and in an airtight box or pouch.




Where do you source your gemstones?


I take great care when building relationships with my suppliers. My diamonds and gemstones are sourced from trusted dealers, and are acredited ICA members.




What metals do you use?


I use 9ct yellow and 9ct white gold. This means all my jewelery is solid gold and will last forever.




Can my ring be re sized?


Yes, any ring made by me can be re sized. You can contact me for a quote info@rachelswan.com





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