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  • Can I wear my jewellery in the shower?
    Wearing your jewellery in the shower is not harmful to the metal, as it's solid gold, but it can lead to chains being snagged, which can weaken over time. Shampoo and conditioner can also build up under stones causing them to look dull. You should never wear pearls in the shower. Your jewellery needs to be patted dry with a soft cloth after cleaning or coming into contact with water.
  • Can I sleep in my jewellery?
    I do not recommend sleeping in your jewellery. Wearing a necklace in bed can lead to snagging and can weaken the chain over time. Wearing earrings while sleeping can loosen the butterfly backs, this could mean losing an earring. Always store your jewellery away safely when not wearing.
  • How do I clean my jewellery?
    You can use washing up liquid to clean your gold jewellery. I have written a step by step guide to cleaning your jewellery https://www.rachelswan.com/post/a-guide-to-cleaning-your-gold-jewellery
  • Where should I store my jewellery?
    When you're not wearing your jewellery, you can reuse your jewellery boxes to safely store your pieces. Make sure they are wrapped separately with tissue or a soft cloth. You can read more about storing and travelling with your jewellery here.
  • When should I put my jewellery on?
    To have your jewels looking their best, you should always put your jewellery on last. Wait a few minutes after make-up, body creams, sun cream application, perfume etc. All these products and oils will cause a film on your jewellery and dull their sparkle and lustre.
  • Can I wear an emerald in a ring?
    Extra care needs to be taken when wearing an emerald ring. It is a brittle stone by nature, so not recommended for everyday wear, but for special occasions it is perfect. Emeralds worn in necklaces and earrings are fine, as they don't get knocked as much as rings.
  • Where do you source your gemstones?
    I take great care when building relationships with my suppliers. My diamonds and gemstones are sourced from trusted dealers, and are acredited ICA members.
  • What diamond grade do you use?
    All my diamonds are D, E and F colour with si1 clarity unless otherwise stated. You can learn more about the 4 c's of diamonds in my blog https://www.rachelswan.com/post/_4c-s
  • Will I get a GIA certificate with my diamond?
    You will receive a GIA certificate with any diamond measuring over 4.75mm or above.
  • What metals do you use?
    Your jewellery is made using 9ct yellow and 9ct white gold. This means all your Rachel Swan Goldsmith jewellery is solid gold and will last forever.
  • Do you offer a jewellery remodelling service?
    Unfortunately, I do not remodel customers jewellery.
  • Do you do bespoke work?
    I don't create bespoke pieces. I only make ready to wear collections.
  • Can my ring be re sized?
    Yes, any Rachel Swan Goldsmith can be re sized. You can contact me for a quote- info@rachelswan.com
  • Do you work with customers gemstones?
    No, I only work with gemstones that I source myself.
  • How will my order be shipped?
    Your order will shipped using DHL Express. You will receive an email with your tracking number and you can track your parcel at every stage of its short journey.
  • Can I return a piece of jewellery?
    Yes, you can get a full refund within 30 days of purchasing. Returns or exchange pieces must be unworn and in its original packaging. For hygiene reasons, there are no refunds or exchanges on earrings. Shipping costs are not refunded, and return postage is at the expense of the customer. It is recommend returning items by registered post. Any items that are made to order or special requests can not be refunded or exchanged, this does not affect your statutory rights.

CARING FOR YOUR HANDMADE GOLD JEWELLERY

Rachel answers the most asked questions about shopping online and caring for your handmade jewellery.

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